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- Uninstalling Adobe illustrator CS6
New Here ,
/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/td-p/9634064 Jan 25, 2018 Jan 25, 2018
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Hi Guy.s .
I am trying to uninstall Illustrator CS6 from my laptop . ( Windows 10)
Do I have to download a removal tool ?
It keeps telling me I have a configuration error and if I reinstall it , it may fix the problem but I don't have anyway of reinstalling it.
Any help would be greatly appreciated.
Thanks Robert
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Adobe Employee , Feb 08, 2018 Feb 08, 2018
Jeff A Wright • Adobe Employee , Feb 08, 2018 Feb 08, 2018
Robert9965, are the steps you performed, in the Youtube video, the same as those listed in Configuration error in Adobe Creative Cloud ?
At the moment I would recommend removing all installed Adobe applications and then reinstalling Illustrator CC. To perform a clean removal please complete the following steps.
- Run all available Adobe uninstallers utilizing the steps listed in - Uninstall or remove Creative Cloud apps
- Download and run the CC Cleaner Tool - Use the Creative Cloud Cleaner Tool to solve installation problems
...
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LEGEND ,
/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/m-p/9634065#M136360 Jan 25, 2018 Jan 25, 2018
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You uninstall in the usual way, using the Programs Control Panel.
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Robert322 AUTHOR
New Here ,
/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/m-p/9634066#M136361 Jan 25, 2018 Jan 25, 2018
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I tried doing it that way but it won't uninstall that way.
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LEGEND ,
/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/m-p/9634067#M136362 Jan 25, 2018 Jan 25, 2018
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What exactly happens when you try? That’s the normal way.
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Robert322 AUTHOR
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/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/m-p/9634068#M136363 Jan 25, 2018 Jan 25, 2018
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It tells me I need to uninstall and then reinstall illustrator ,
It comes up with configuration error message
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Adobe Employee ,
/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/m-p/9634069#M136364 Feb 07, 2018 Feb 07, 2018
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Robert9965 sorry, you are receiving a configuration error when opening Illustrator CS6 on Windows 10. What specific configuration error are you receiving? Could you post a screenshot of the error message? Information on how to post a screenshot can be found at FAQ: How do I capture and post a screen shot or video? .
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Robert322 AUTHOR
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/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/m-p/9634070#M136365 Feb 08, 2018 Feb 08, 2018
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When I try and open Illustrator it comes up with Configuration Error error 1 , it used to be error 16 until I followed a you tube video on how to fix error 16 and now I have error 1 . I even installed IObit uninstaller and even that couldn't remove illustrator.
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Adobe Employee ,
/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/m-p/9634071#M136366 Feb 08, 2018 Feb 08, 2018
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Robert9965, are the steps you performed, in the Youtube video, the same as those listed in Configuration error in Adobe Creative Cloud ?
At the moment I would recommend removing all installed Adobe applications and then reinstalling Illustrator CC. To perform a clean removal please complete the following steps.
- Run all available Adobe uninstallers utilizing the steps listed in - Uninstall or remove Creative Cloud apps
- Download and run the CC Cleaner Tool - Use the Creative Cloud Cleaner Tool to solve installation problems
- Reinstall the Adobe Creative Cloud desktop application and Illustrator CC - Learn how to download your Adobe Creative Cloud apps
Even if you feel you have performed these steps before, Robert9965, please complete them again under the current User account. If you continue to encounter configuration errors then please perform the steps again under a newly created local administrator account. Information on how to set up a new local administrator account can be found at https://support.microsoft.com/en-us/help/4026923/windows-create-a-local-user-or-administrator-accoun... .
Please update this discussion if you have any questions, Robert9965 .
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Robert322 AUTHOR
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/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/m-p/9634072#M136367 Feb 09, 2018 Feb 09, 2018
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I finally got it to uninstall and have reinstalled it and it's working now. Many thanks for the replies much appreciated
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Adobe Employee ,
/t5/download-install-discussions/uninstalling-adobe-illustrator-cs6/m-p/9634073#M136368 Feb 09, 2018 Feb 09, 2018
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Excellent news, Robert9965! Thank you for the update.
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